Shipping & Returns

International Deliveries

YESwe DO SHIP most items to AUSTRALIA and PAPUA NEW GUINEA. Good news too when purchasing goods from overseas – YOU DO NOT HAVE TO PAY 15% GST! As an example, if you purchased an item listed for NZ$100 you will only end up paying NZ$87 plus shipping.
Please note that some items can’t be ordered directly through the website due to the fact that they might be too bulky or too heavy or because a supplier hasn’t given us the right to sell outside the territory of New Zealand. Please contact us if you are unable to proceed with the checkout or if you are experiencing difficulties.

For bulky items where the shipping method is by CIF to Australia or PNG, the destination port or airport charges, customs clearance etc are not included. They are payable/to be arranged by the consignee.

Multiple Purchases

Our shopping cart system is configured that you should only pay freight cost on item with the highest shipping rate. If in doubt, please contact us.

Sales Taxes

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.

Permission to Return and to Receive Credit

We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt. We will Issue Credit to your account or Credit Card in NZ dollars. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer.

Damaged or Incorrect Merchandise

We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.